Forms & FAQs

New Client Paperwork



Does my insurance cover the cost of therapy?

For most people your insurance should cover therapy, however, we encourage you contact your provider to verify coverage. We accept all insurances including medical assistance and other state health plans. A reduced rate for uninsured private pay patients is available.

Do I have to be Lutheran to receive services from Lutheran Counseling and Family Services of Wisconsin?

LCFS provides services to individuals regardless of their religious, cultural, gender identity, racial and ethnic backgrounds.

I don’t see my school on your list, how can my school sign up for services?

If you are interested in receiving counseling services for your child and we are not located onsite at your school, please contact our main clinic at: 414-536-8333. We will be happy to see your child at our Child Therapy clinic in Wauwatosa.

If you are a school administrator and interested in signing up for our waitlist, please contact our In-School Counseling Coordinator, Dan Carlin at or call 414-536-8333.

What items can I donate to your thrift stores?

We sincerely appreciate your thinking of us! Although we cannot accept large furniture, television sets, mattresses or bedding at our thrift stores, here is a list of many items we accept:

  • All kinds of clothing
  • Shoes and accessories
  • Home decor
  • Small appliances
  • Kitchenware
  • Sporting goods
  • Books, CDs, VHS tapes and records
  • Toys
  • Electronics
  • Baby clothing and accessories
  • Jewelry
  • Hardware tools

How can I support your mission through donations?

There are many ways you can support the mission of LCFS!  Please feel free to contact our Director of Fund Development, Kerise Zutz at or call 414-536-8333 to learn more. You can also use our secure online donation form.

How can I be added to your newsletter list?

To opt in to receiving our newsletter via email or postal mail, simply call 414-536-8333 or email us at with your request. You may choose to opt out at any time.

How Can I Volunteer at a Thrift Store or agency office?

If you would like to volunteer at a thrift store or agency office, visit our volunteering page to learn more.